Escentual Reviews
Based on 22 customer reviews and online research, escentual.com has a consumer rating of 4.3 out of 5 stars, indicating most customers are very satisfied with Escentual.
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1 Star(4)
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How would you rate Escentual?
Top Reviews

This is how you get the delivery of 800 pounds worth of cosmetics. Out of 20 pcs I just got 8 and the customer service refused to help me and denied that even this was the box which they send to me. The label clearly put on the last taping that was done. It cant be me because I don't have access to it. I contacted within the next 15 minutes when I got delivery. The customer care supervisor Nikki contradicts her ownself what she wrote in her first email in the second one. Its one of the worst experiences you will have with anyone. STAY AWAY SAVE YOUR MONEY

Second time purchasing Dexeryl by Pierre Fabre (which i use solely on my face), from Escentual, and again I am impressed by the prompt delivery and level of care taken in packaging. I also got a couple of samples and souvenirs. Very happy with their service and will be looking here for future cosmetics needs.
All Customer Reviews (22)

I have ordered from Escentual before and this time ordered perfume for my daughters birthday. As always the order was delivered quickly and free samples too. I will use them again as they are very reliable and so all good.

I am thoroughly impressed. Shipping was incredibly fast and the product I bought (Vichy Green Colour Corrector) was at the best price I could find online (fice pounds cheaper than anywhere else). The point system seems great and I got a free nail file with my purchase - a nice touch. Will be shopping with them again.

Always delightful service and very prompt delivery. And I was overwhelmed to find beautiful extra products in with my order that I was not expecting to receive. A lovely surprise.Many thanks Escentual!

Ordered for the first time, received my package in 2 days from ordering. Super quick delivery and they also included 2 free samples and a nail file! So impressed and will definitely use again!

I'm a returning customer and service is really good with quick despatch and delivery.Very good communication and great deals on their products.Will buy again and truly recommend.

First time to siteEasy to use site. Quick delivery and cheaper than the Kiehl's own website. I also got 3 little freebies! A little toothpaste, a nail file and a dermalogica sample. Impressed

Second time purchasing Dexeryl by Pierre Fabre (which i use solely on my face), from Escentual, and again I am impressed by the prompt delivery and level of care taken in packaging. I also got a couple of samples and souvenirs. Very happy with their service and will be looking here for future cosmetics needs.

Ordered first time from this company as the item I ordered from a well known department store was declared lost in transit by a well known courier after waiting nearly 2 weeks for it to arrive. Was sweating a bit as it was a gift and Christmas was looming. Found this web site when googling for my product and after looking at the reviews on this company, as I must admit I hadn’t heard of them, ordered my item.Very impressed, it was a competitive price to start with and I was pleased that it was coming tracked by Royal Mail. It was here in speedy time and wrapped well.I was so pleased with my first impressions of this company I have gone on to order 2 more items , again at a great price. Happy to have found them and will be using for all beauty products, if stocked going forward.

Excellent service. Have placed an order twice in the past couple of weeks and it has arrived in two days - faultless. Some really good offers on the site too - lovely Aqua di Parma set etc. One slight criticism - they could be a little more generous with samples etc. But overall a great company. I’ve come across some appalling companies recently - they really could learn about customer service from escentual!

I have been loyal customer to escentual.com i love the good deals and shipping is really fast. I also love how they securely bubble wrap the product. I also love the little sample of product to try and nail filer with every order. I always look forward and really thankful.

First time I have ordered but certainly will use Escentual again . Great service, genuine products at great prices.

I was one step away not to buy from them (after reading some bad reviews) which would have been a stupid thing to do. Not only that I found a good price for a rare product but I also got it quickly and with other surprises in the package. If this company did mistakes in the past defo now the are doing their best to make it up. You're doing great guys! The product is authentic even though I was afraid I might get a fake one.Oh... BTW.. I don't write reviews often. Merry Christmas all!
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